Small is beautiful: partnering for excellence in public services
"It wasn't just a case of restructuring - we needed to deliver lasting cultural change. The challenge was immense."
Diana Fulbrook, Chief Officer.
When the UK’s 42 probation bodies were assessed to establish their fitness to implement the changes outlined in ‘A New Choreography’, Wiltshire did not come out of the exercise well. Although the service was given the top PIP (Performance Inspection Programme) rating for its performance on the old criteria, managers were told that their organisation as it stood was simply not capable of meeting the new agenda.
